This Privacy Policy applies to the TripBnB mobile application for Android and iOS (the
"App") and the related services, including the website at tripbnb.web.app. The App is developed, published
and operated by TripBnB Ltd ("TripBnB", "we", "our" or "us"), which is the data controller
for the personal information described below.
TripBnB is a marketplace that connects Guests who want to book accommodation with Hosts who list it, and with
Agents who refer Hosts and Guests. By using the App you agree to the practices described here. If you do
not agree, please do not use the App.
2. Information we collect
Information you give us
Account details: name, email address, phone number, password (handled by our
authentication provider), profile photo, and your role (Guest, Host or Agent).
Identity documents: identification documents you upload so we can verify your
identity.
Listing content: property details, photos, address and map location, prices,
availability, house rules and check-in instructions that Hosts publish.
Bookings and messages: booking, cancellation, refund and withdrawal history, and
messages exchanged in the App between Guests, Hosts and our team.
Payment and payout details: payment method, payment status and transaction
references; for refunds and withdrawals, your mobile wallet number or bank name, account holder name,
sort code and account number. We do not store full card numbers; card and mobile-money payments are
taken on our payment provider's hosted checkout page.
Reviews and photos that you choose to share.
Information collected automatically
Device and usage information: device model, operating system, app version, IP
address, push notification token, and how you use the App.
Location: approximate or precise location, only while you use location features and
only after you grant the permission (see section 7).
Information from other sources
If you sign in with Google or Apple, we receive your name, email address and profile photo from that
provider, as allowed by the choices you make there.
Our payment provider tells us whether a payment succeeded, failed, was cancelled or was refunded.
3. How we use your information
Create and manage your account and verify your identity.
Show listings, search results and maps, including nearby stays.
Process bookings, payments, refunds, and Host and Agent payouts.
Send booking confirmations, check-in and check-out messages, receipts and push notifications.
Let Guests and Hosts communicate about a booking.
Prevent fraud, keep the platform safe, review disputes and enforce our Terms and Conditions.
Understand how the App is used so we can improve it.
Comply with legal, tax and accounting obligations.
Send marketing communications, only where you have agreed. You can opt out at any time.
4. Who we share information with
We do not sell your personal information. We share it only as follows:
Other users: a Host sees the name, contact details and booking details of a Guest who
books their listing, and a Guest sees the Host's name, listing and check-in details, so the stay can
take place.
Service providers who process data on our behalf:
Google Firebase (Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, Cloud
Messaging and Remote Config) for hosting, sign-in, data storage, files and push
notifications.
Google Sign-In and Sign in with Apple for optional account login.
Google Maps Platform and Places for maps, location search and address suggestions.
Linkwa, our payment gateway, for hosted Mobile Wallet and card checkout.
EmailJS for sending transactional emails such as booking confirmations.
Our administrators, who review payments, cancellations, refunds, withdrawals and
safety issues.
Authorities and advisers where required by law or to protect rights, safety and
property.
A successor business if TripBnB Ltd is involved in a merger, acquisition or sale of
assets; we will tell you if your information becomes subject to a different policy.
These providers have their own privacy policies and handle data under their own terms in addition to ours.
5. Data security
We protect your information with encryption in transit, access controls on our database and storage, and
limited internal access to identity documents and payout details. Payments are taken by a third-party
provider on its own hosted checkout. No method of transmission or storage is completely secure, so we
cannot guarantee absolute security.
6. Retention and deletion
We keep your information for as long as your account is active and as needed to provide the service,
resolve disputes and enforce our agreements. Booking, payment, refund and withdrawal records may be kept
for longer where tax, accounting, fraud-prevention or legal obligations require it.
To delete your account and data: open the App, go to Profile → Settings
→ Deactivate Account, or email support@tripbnb.com
from the address on your account with the subject "Delete my account". When your account is deleted we
remove your login and personal data, except records we must keep for the legal reasons above.
7. Location and device permissions
Location (precise and approximate): used to show nearby properties, improve search,
and help Hosts place their listing on the map. You can turn it off in your device settings; the App
still works with manual search.
Notifications: used to alert you to bookings, messages, payments and account activity.
You can disable them in your device settings.
Photos and camera: accessed only when you choose to upload a profile picture,
identity document, listing photo or review photo. We cannot access your gallery in the background.
Internet access: required to use the App.
8. Your rights and choices
Depending on where you live, you may have the right to access and update your information, request a copy
of it, object to or restrict certain processing, withdraw consent, request deletion, and complain to your
data protection authority. You can update most details in the App under your profile. For anything else,
email support@tripbnb.com and we will respond within a reasonable
time and no later than 30 days.
9. Children
TripBnB is not intended for anyone under 18, and we do not knowingly collect information from children. If
you believe a child has given us personal information, contact us and we will delete it.
10. International transfers
Our providers, including Google, operate in several countries, so your information may be processed outside
the country where you live. We rely on appropriate safeguards offered by those providers to protect it.
11. Cookies and similar technologies
The App uses local storage on your device to remember preferences and keep you signed in. Our website uses
only the cookies and storage needed for it to work. You can clear these through your device or browser
settings.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. For
significant changes we will notify you in the App or by email.
13. Contact us
TripBnB Ltd
Developer of the TripBnB app (Android package com.app.trippano_app)
Email: support@tripbnb.com